Frequently Asked Questions

You can place it on the room door, by the pool, on a table or in the welcome book. You can download horizontal or vertical formats and print your own. We recommend a framed print — guests notice it more easily.

Yes for the Villa package — a QR code printed on a metal plaque and a fridge magnet are shipped to your address, included in the package price. The Home package is fully digital, nothing physical is shipped; you can optionally order a magnet for ₺200.

The Villa package is ₺1.600/year (VAT included) — includes the metal QR plaque, fridge magnet and setup, flat price, no surprises. The Home package is always free.

No. Scanning with the phone camera is enough — the camera app on iPhone and Google Lens on Android both work. Your guests don't need to download anything.

No. The system is designed to give your guests a better experience and reduce how often they call you. The cost of a guest's order goes directly to the service provider.

Categories such as water delivery, grocery, electrician, handyman, food, transfer, boat tour and courier are available. You can customize which categories appear from your own panel.

Yes. You can add multiple villas or homes with the same account — no new email/password needed. Add them from your panel with "Add Home/Villa" and manage them all at once. A separate QR code is created for each villa/home; villa packages are billed per QR, while the home package is always free.

Yes. If a service already works at your villa (e.g. a technician who maintains your pool), you can add that person's name and contact details to that category from the "Private Contacts" section of your panel. When you add a private contact to a category, your guests see ONLY the person you added in that category — other providers on the platform are no longer listed there.

You can feature the service your guests need most — when the QR is scanned, that service stands out at the top of the list. For example, you can feature boat tours in summer and transfers in winter.

No. After your first payment, a "Pay with Saved Card" option appears in your panel — you can renew without re-entering card details, using just the one-time approval (3D Secure) sent by your bank. You can remove your saved card from the panel anytime.

Yes. At the bottom of your panel's settings page there's a "Permanently Delete My Account" option — once confirmed, the villa(s)/home(s) you manage and your account are permanently deleted. This action cannot be undone.

No. You only pay a fixed fee of ₺1.600 per year. You keep the full amount you receive from the guest — there's no cut per order.

₺1.600/year (VAT included) — no commission, no extra cut per order. You can try the first month free.

You always appear in your region's web catalog (e.g. dalyan.lokalservisler.com). In a villa's QR catalog it depends on the villa manager's choices — if the manager hides that category entirely or adds their own trusted contact instead, you won't appear in that villa's QR.

When a guest sends a request, a message arrives directly to your WhatsApp number — together with the villa/home name and location. You can also track past requests from the order list in your panel.

No, each business is listed in a single main category chosen at registration (e.g. Electrician or Plumber). If you work across several different service areas, you need to create a separate registration for each.

Yes. From your panel you can create an event (e.g. a special boat tour) or an ad banner and upload its image, and for a daily fee feature it on guests' category screen. Our team does a short approval check before it goes live.

No. After your first payment, a "Pay with Saved Card" option appears in your panel — you can renew without re-entering card details, using just the 3D Secure approval sent by your bank.

You don't need to do anything. The guest writes their request in their own language (English, Russian, etc.), and it's automatically translated into Turkish before reaching you as a WhatsApp message. You only need to fill in your business profile and services in Turkish — guests see the auto-translated version in their own language.

Yes, completely free. You only pay the cost of the service you receive directly to the provider — no extra fee is charged through our system.

The providers on the list are registered businesses whose documents were reviewed and approved at registration. If you have a problem, you can reach the manager of the villa/home you're staying in or our support line.

Yes. The interface supports Turkish, English and Russian.

We're currently active in Dalyan, Datça, Akyaka, Göcek and Kalkan. If your region isn't on the list, write to us — we open new regions based on demand.

Within 30 days of the annual payment we refund with no questions asked. After 30 days you can cancel optionally, but no refund is given for the remaining period.

Yes, we have a 24/7 WhatsApp support line. We help with setup, QR printing and using the panel.

We don't take a commission and don't require an app — the guest's request reaches the service provider directly via WhatsApp, with no cut taken per order.

A welcome page opens: Wi-Fi info, house rules and the service categories in your area (water, grocery, transfer, boat tours, etc.) all on one screen. When the guest picks a service, they're taken directly to that provider's WhatsApp.

Only on the service provider's side: the guest's request is sent as a WhatsApp message. The guest doesn't need to set up anything extra — when they tap "Send via WhatsApp", the WhatsApp already installed on their phone opens; no download needed.

Your number isn't written as plain text on the page — when the guest taps "send", the system opens a WhatsApp link that goes to your number. Still, the person sending the message sees your number via WhatsApp; this is unavoidable by the nature of WhatsApp.

Yes. For registration, technical support or any question you can write to our WhatsApp support line. We usually respond within 30 minutes.

None of your personal data is shared with or sold to third parties. Your name, email and phone are used only for account management and order notifications.

Guests don't register or provide personal information to use the system. They only send the address and request details needed for the order; this information is passed only to the relevant service provider.

Yes. Every service provider accepted onto the platform has their business document and contact details reviewed and approved by our admin team — a profile doesn't go live until approved.

The guest's payment for the service happens directly with the provider, not through the platform — your card or bank details are not stored in our system. For your villa/home or service provider annual membership payment ("Pay with Saved Card"), card details are stored securely not on our servers but on our PCI-DSS compliant payment infrastructure, İyzico.